Desirae Fuller

I’m a Project Management and Customer Success professional with 8+ years of experience leading SaaS implementations, enterprise customer relationships, technical projects, and cross-functional initiatives. I specialize in taking complex projects from discovery and requirements through implementation, delivery, and post-launch success, while keeping customers, stakeholders, and internal teams aligned. Two accomplishments I’m particularly proud of are managing more than 200 multi-location onboarding and implementation projects for enterprise and mid-market customers while reducing onboarding time by 20% through standardized workflows, documentation, and communication cadences. I also helped drive a 12% year-over-year reduction in customer churn and generated more than $500K in expansion revenue through proactive account management, health scoring, risk management, and strategic customer planning. I’m looking for my next fully remote role where I can combine project leadership, customer success, and technical problem-solving. I’m especially interested in SaaS companies where I can own complex projects or customer relationships, work cross-functionally with Product, Engineering, Sales, and Support, and help build scalable processes that improve both the customer experience and business results. I thrive in environments where I can take ownership, solve problems, and make a measurable impact.