Derrick Matthias

I lead projects that solve complex operational challenges and deliver measurable business impact. Over 8 years at Shopify, I managed cross-functional initiatives across global teams - from implementing Knowledge Management methodology that generated $420K in cost savings and reduced escalations by 35%, to designing quality rubrics and operational frameworks that improved first-touch resolution by 11%. I translate ambiguous organizational problems into structured project plans with clear deliverables and measurable outcomes. I engage stakeholders through operational surveys, focus groups, business reviews and presentations to inform strategy. Whether building project documentation, managing Gantt charts, or integrating quality frameworks with existing tools, I build systems designed to scale beyond my direct involvement. I'm seeking Project Manager or Project Coordinator roles where I can drive operational excellence and deliver projects that create lasting organizational value.