Denzel Horne

I’m an IT support and field service professional with 3+ years of experience providing technical support, troubleshooting hardware and software, resolving connectivity issues, and supporting users across Windows, Linux, and macOS environments. I also have experience with networking, cybersecurity fundamentals, Active Directory, VPNs, hardware repair, and remote technical support. My background includes military experience, which strengthened my ability to stay organized, communicate clearly, follow procedures, and perform effectively under pressure. Two accomplishments I’m particularly proud of are maintaining a strong first-visit repair success rate by accurately diagnosing and resolving technical issues, and building a broad technical foundation through certifications including CompTIA A+, Google IT Support, and Google Cybersecurity. These experiences have helped me become a dependable technician who can troubleshoot independently while keeping the user experience a priority. For my next role, I’m looking for a fully remote IT Support, Help Desk, Desktop Support, Technical Support, or Customer Support position where I can use my technical troubleshooting and communication skills to solve problems, support users, and continue growing into areas such as cloud administration, cybersecurity, and systems administration. I’m especially interested in a team that values reliability, continuous learning, and providing an excellent customer experience.