Deborah Ntumba Ilunga

I’m an administrative, customer support, and operations professional with 7+ years of experience across administration, client service, beauty, logistics, and technology. My work has involved managing client communication, coordinating daily tasks, maintaining records, supporting teams, handling inquiries, assisting with marketing and social media, and making sure day-to-day operations stay organized. In my most recent role at Lashee Beauty & Lashee Beauty Training, I supported both the beauty and training sides of the business. I handled client inquiries and follow-ups, assisted with social media and marketing content, supported reception and administration, helped with training activities, and provided beauty services. One achievement was helping maintain consistent client communication and engagement across multiple channels. Another was supporting the organization of daily administrative and customer-facing activities while managing different responsibilities at the same time. I’m comfortable learning new systems and have experience with tools including Microsoft Office, Salesforce, Zendesk, Freshdesk, Canva, POS systems, and AI tools. I’m organized, dependable, detail-oriented, and able to work independently while still communicating effectively with a team. For my next role, I’m looking for a fully remote position in administrative support, customer service, virtual assistance, sales support, or operations. I’m especially interested in a role where I can contribute immediately, develop my skills, and grow into greater responsibility within a professional team.