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David Herrera

David Herrera

Help Desk & Service Desk Analyst | IT Support | Troubleshooting • Ticket Resolution •End-User Success

United States UTC-6
English
Fluent
Remote experience
3+ years
US overlap
Full overlap
Availability
2 weeks notice
Experience
10 yrs
Compensation
$50k – $100k

Service Desk Analyst with 5+ years IT support and 10+ years technical customer service experience. Skilled in troubleshooting hardware, software, and network issues, resolving tickets efficiently, and providing clear, user-focused support. Passionate about keeping systems running smoothly, improving processes, and helping users succeed. Actively seeking Help Desk or Service Desk opportunities to leverage technical expertise and customer service skills.

At a glance

Level Senior
Experience 10 years
Education Other
Information technology
Compensation $50,000 – $100,000/yr
$27/hr
Looking for
Full-time
Open to
Video Interview
Background Check
NDA
Messaging coming soon

Skills

Helpdesk Support Azure Technical Support Customer Support Cloud Computing

Membership Details

Member Since

March 22, 2026

Last Active

7 months ago