David

Technical Support and Customer Support professional with 7+ years of experience in system monitoring, incident handling, ticket escalation, onboarding, KYC verification, and written user support. I have worked in technical operations, system administration, customer support, and teaching, with experience in Linux/Windows environments, basic MySQL maintenance, troubleshooting, documentation, and communicating with both users and technical teams. I am also building software with AI/no-code tools, giving me practical experience with AI workflows, prompt engineering, product testing, and user experience. Looking for remote roles in technical support, customer support, product support, AI tools support, or user operations.