Danillo Nunez Braga de Faria

I am a Senior Technical Support Professional and IT Automation Specialist with over 11 years of experience in high-stakes environments, including Apple and TV Globo. Throughout my career, I have specialized in the Apple ecosystem (macOS/iOS) and scalable IT operations, having served as a Tier 2 specialist at Apple where I handled the most complex technical escalations. My approach goes beyond traditional troubleshooting; I focus on proactive efficiency through automation. A recent career highlight includes developing a custom PowerShell and Microsoft Entra integration that reduced a manual user onboarding process from a full day of work to just 20 minutes. Currently, I am pursuing an MBA in Data Science and Big Data at the Polytechnic School of the University of São Paulo (USP), which allows me to integrate advanced data analysis and Python scripting into technical support workflows. I am highly proficient in Python, SQL, and workflow orchestration tools like n8n. I am looking for a Senior Technical Support, Integration, or AI Support role within a remote-first organization where I can leverage my technical depth and automation mindset to improve product reliability and customer experience. I am fully comfortable working in async-first teams and have a proven track record of remote productivity."