Accomplished executive with over 30 years of experience for both internal and external client vendor operations & initiatives, 15 years of experience in the banking industry, including more than seven years specializing in risk management and compliance oversight.
Brings extensive expertise in Risk Management, Relationship Management, Call Center Operations, Process Development and Implementation, Program and Project Management, Performance Optimization, Customer Experience Enhancement, Contract Oversight, Service Level Management, Business Development, and Talent Management. Proven success in both leadership and individual contributor capacities. TECHNICAL SKILLS Business & Vendor Management: Vendor Onboarding | Relationship Management | Contract Oversight | Service Level Management | Third Party Engagement | Business Partner Collaboration Risk & Compliance: Third Party Risk Management | Operational Risk Oversight | SLA & Contract Compliance | Vendor Performance Monitoring | KPI Development | Audit Support | Risk Governance Activities | Issue Escalation & Mitigation Program & Process Management: Process Development | Workflow Optimization | Capacity Planning | Scorecard Development | Quality Assurance Programs | Change Management | Cross Functional Coordination Reporting & Performance Management: KPI Tracking | SLA Reporting | Vendor Scorecards | Executive Level Performance Summaries | Remediation Tracking | Service Delivery Metrics Industry Knowledge: Banking Operations | Loan Administration | Property Preservation | Customer Service Operations | Global Operations Support (Philippines, India) Call Center & Operations Management: Call Center Technologies | Workforce Management Coordination | Customer Experience Optimization | High Volume Operations Leadership | Training Program Development
Member Since
March 2, 2026
Last Active
4 months ago
