Daniel Ofori

Detail-oriented and dependable NEMT Dispatcher & Billing Coordinator with over 2 years of experience supporting U.S.-based transportation operations remotely. Skilled in trip scheduling, driver coordination, dispatch management, inbound and outbound communication, trip submission, billing support, and real-time issue resolution. Experienced with RoutingBox and SafeRide Health systems, with a strong understanding of NEMT workflows, Medicaid transportation processes, and customer service standards. Known for being organized, reliable, and calm under pressure while managing high call volumes and same-day operational changes. Strong communication skills, excellent multitasking ability, and capable of working independently in fast-paced remote environments. Currently pursuing a BSc in Computer Science, bringing both operational and technical problem-solving skills to every role.