Daniel Galea

I am an IT Systems Administrator and Technical Support Engineer with 4 years of hands-on experience managing core cloud infrastructure, enterprise identity tools, and cross-platform hardware and software operations. My background spans systems administration, network troubleshooting, endpoint deployment, and Level 1/Level 2 technical escalation support for multi-platform environments. Throughout my career, I have focused on driving operational efficiency and ensuring reliable IT infrastructure. Two key achievements include maintaining a 95%+ first-contact ticket resolution rate within strict SLA guidelines, and modernizing user onboarding workflows through automated Google Workspace and M365 access management—cutting provisioning delays by 40%. My core technical skill set includes Microsoft 365, Google Workspace administration, Active Directory, identity management, endpoint security, hardware diagnostics, and network management (VLANs, DNS, TCP/IP, VPNs). I am seeking a full-time remote Systems Administrator, L1/L2 Technical Support Engineer, or IT Operations Specialist role within an international tech or SaaS organization. I thrive in autonomous, remote-first environments where I can take full ownership of system stability, security hygiene, and technical problem-solving.