Technical Business Analyst / Product Operations Specialist @ Call Lab BPO | Product Operations, Data Validation
I am a Technical Business Analyst and Product Operations specialist with over 6 years of experience bridging the gap between complex business requirements and scalable technical solutions. My passion lies in transforming chaotic operational data into streamlined workflows, automated reporting pipelines, and actionable insights that accelerate leadership decision-making. Throughout my career in high-velocity BPO environments, I have specialized in designing KPI frameworks, optimizing process workflows, and building end-to-end automation solutions using SQL, Power BI, SharePoint, and Power Automate. I have a proven track record of reducing manual reporting workloads by 30% to 50%, giving valuable hours back to cross-functional teams. As I expand my expertise further into the product space, I excel at translating stakeholder needs into crisp user stories, mapping data pipelines, and ensuring a high on-time delivery rate across Agile sprints.
Member Since
July 6, 2026
Last Active
2 months ago