Dan Albaghdadi

A customer Success and CS Operations leader with 8+ years of experience, with 90%+ of my recent portfolio in healthcare (clinics and hospital groups) across the UAE and GCC. I own strategic accounts end to end, build executive trust fast, then translate operational pain into adoption, retention, and expansion. At Sanoflow, I improved logo retention from 70% to 94%, scaled onboarding from 4 to 10-12 accounts per quarter, and reduced internal onboarding time by 35% by building playbooks, enablement, documentation, and workflow automation. Strengths include C-suite and clinical stakeholder management, QBR-style health reviews, enablement and training, and cross-functional delivery that keeps priorities moving.