Daberechi Samuel

Hello, my name is Daberechi Samuel. I’m a Customer Service Representative with four years of experience in customer service, banking, and insurance. I hold an OND from Lagos State Polytechnic, and I specialize in customer support, customer relationship management, complaint resolution, problem-solving, and customer retention. Throughout my career, I’ve worked directly with customers across different industries. At AB Microfinance Bank, I handled customer inquiries regarding accounts, loans, savings, and transactions. I also resolved complaints involving account issues, transaction errors, and service delays. At NSIA Insurance, I supported customers with onboarding, policy applications, endorsements, beneficiary updates, and other service requests, while coordinating with internal teams to ensure customer issues were followed through to resolution. Most recently, at United Farmers of Alberta Insurance in Canada, I handled outbound customer calls, identified customer needs, handled objections, matched customers with suitable insurance products, and booked qualified appointments for insurance advisors. Some of my key accomplishments have been helping customers navigate complex processes, resolving service issues professionally, supporting customer acquisition and retention, and consistently maintaining a high level of professionalism in my interactions. What you're going to get with me is a reliable, customer-focused professional who listens carefully, understands customer needs, solves problems, and represents your company professionally. I’m also comfortable working with CRM and productivity tools, including Zoho CRM, Salesforce, Microsoft Office, Google Sheets, and Excel. I’m confident that my experience and communication skills can make a positive contribution to your team. I’d really appreciate the opportunity to speak with you in an interview and show you what I can bring to your organization. Thank you so much for your time.