Crystal Salsbury

Administrative & Operations Specialist with 11+ years of experience—including 4+ years leading fully remote technical support and customer operations teams. Proven track record of optimizing virtual workflows, supporting cross-functional teams, and maintaining 100% compliance across HIPAA and banking privacy regulations. Managed multi-channel support operations resolving 250+ tickets weekly with a 98% CSAT score, while onboarding 10+ team members and boosting productivity by 20%. Adept at enterprise database and records management, having maintained data accuracy for 1,000+ SKUs to reduce pricing errors by 95%, coordinated 10+ freight carriers to achieve a 99% on-time delivery rate, and streamlined filing systems to cut document retrieval times by 30%. Achieved a 95% first-pass insurance approval rate via precise document checks and processed 200+ monthly loan files with zero security breaches. I hold a BS in Business Administration with a minor in HR Management and I am seeking a remote role in Administrative Operations, Executive Assistance, or Operations Coordination to elevate organizational efficiency.