Crystal l Mason

Remote SupRemote Customer Support & Success Specialist | Healthcare Experience | Schedulingport & Operations Professional | Healthcare, Customer Experience & Care Coordination

United States UTC-5

Remote customer service and patient support specialist with 4+ years of experience managing high-volume call environments and complex scheduling workflows. I handle 50–100 daily interactions while maintaining 97% documentation accuracy across multiple systems. Experienced in appointment coordination, insurance communication, and escalation resolution in healthcare and service-based environments.

At a glance

Level Mid Level

Experience 6 years

Education Associate
Occupational Studies

Compensation $37,000 – $43,000/yr

Looking for

Full-Time Part-Time

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Crystal — Coming Soon

Skills

Active Listening Conflict resolution Customer Service Customer Support Customer Relationship Management Email Support Healthcare Payment Processing Phone Support Product Knowledge Order Fulfillment Order processing Order Tracking Quality Control Salesforce Accuracy Verification Adaptability Attention to Detail Collaboration Communication Computer Literacy Coordination Critical Thinking Data Entry Decision Making Documentation English Microsoft 365 Multitasking Problem Solving

Membership Details

Member Since

February 18, 2026

Last Active

6 months ago