Crystal Butler

Detail-oriented and empathetic Customer Support Specialist with over 5 years of experience managing multi-channel digital support (phone, chat, email) in remote environments. Proven expertise within the Intuit ecosystem (TurboTax and QuickBooks Online) diagnosing technical software anomalies, tracking CRM data integrity, and maintaining a 98% customer satisfaction rating. Skilled in crisis de-escalation, high-volume multitasking, and navigating sensitive compliance frameworks. Brings a unique blend of technical troubleshooting acumen and deep human compassion to optimize the client lifecycle.