Courtney Rafter

Customer Success and SaaS Support professional with experience guiding users through software implementation, onboarding, adoption, troubleshooting complex system issues and optimizing business workflows across Sales, Finance, Accounting and Payroll environments. Recognized for rapidly adapting to unfamiliar business functions, mastering complex software platforms and translating technical concepts into practical, user-focused solutions. Experienced building long-term client relationships through onboarding, workflow optimization, issue resolution and cross-functional collaboration with Product, Development and Data teams to investigate software issues, support product enhancements and improve the customer experience. Brings a strong combination of customer success, analytical problem-solving, knowledge management and cross-functional collaboration, backed by a proven ability to simplify complex processes, mentor others and help customers confidently adopt new technologies.