Cora Gibson

I am a client-focused professional with 18 years of experience in public service, corrections, education, and hospitality. Throughout my career, I have built a strong reputation for clear communication, detailed documentation, and the ability to manage complex situations with professionalism and empathy. As a former Parole Officer and current Probation Officer, I have supervised diverse caseloads, utilized evidence-based assessment tools, maintained detailed case records, and navigated multiple database systems daily. My work required strong conflict resolution skills, sound judgment, and the ability to communicate effectively in high-pressure environments — strengths that translate seamlessly into customer support and remote service roles. In addition to my criminal justice background, I have experience in remote teaching, retail, and hospitality, where I consistently prioritized customer satisfaction, problem-solving, and relationship building. I am highly organized, comfortable with technology, and confident learning new systems quickly. I am now seeking a remote customer service or client support position where I can bring my communication skills, professionalism, and dedication to helping others to a dynamic team environment.