Claudia Lanari

IT Implementation and Documentation Specialist with 4+ years of experience implementing management software for professional associations and public administrations. CAPM® certified. My work sits at the intersection of technical complexity and clear communication: I gather requirements from users, translate them into structured documentation, and build internal procedures that make complex workflows accessible to non-technical people. I started writing user manuals spontaneously — it later became an official part of my role. I also manage full accounting cycles for clients under service contracts, intervene directly on databases when software interfaces fall short, and configure systems on-prem and in the cloud. I use AI tools daily (Copilot) and have built a web app and a professional website using AI-assisted development. I am looking for a fully remote role in knowledge management, content operations, documentation, or process improvement — where I can work autonomously, produce structured output, and contribute without constant context-switching.