Christopher Fratz

As someone who believes that clear and honest management fosters teams that take responsibility, I'm motivated to help drive better access to customer services with a track record of being successful in leading contact center operations. I'm most excited to coach people managers to create and standardize amazing customer-first outcomes and experiences. Additionally I'm passionate about the cross section of technology enhancing every day work and I've been embracing AI in my recent roles and personal projects because I believe it will help drive the next big jump in customer service industry efficiency. Some ways I've shown my abilities include establishing a 34-agent technical operations center for the Paris '24 Olympics single-handedly, adapting legacy Outlook M365 environments and migrating to Zendesk, and helping onboard a 200 agent BPO for international events and services. Additionally, I have curated skills in leveraging data-driven insights through SQL and Power BI to optimize operational analysis and create industry leading customer experiences. Salesforce Agentblazer Champion - 2026 NCSA CCSP - Certified Customer Service Professional - 2026