Christie Osborne Evans

I am a Senior Technical Support Analyst with 15+ years of experience in IT support, troubleshooting, business systems, and customer-focused technology services. I specialize in resolving complex technical issues across Microsoft Windows, Microsoft 365, Teams, Outlook, ServiceNow, Salesforce, endpoint devices, account access, and enterprise applications. Throughout my career, I have supported users through both everyday technical challenges and high-impact incidents. I have handled advanced Tier II escalations, documented technical solutions in ServiceNow, contributed to knowledge sharing, and worked across support teams to identify recurring issues and improve resolution processes. I have also supported major incidents affecting multiple users, including troubleshooting BitLocker-related disruptions during a widespread Microsoft outage. In addition to my technical experience, I am completing my MBA at Pepperdine University with a concentration in Data Analytics, Digital Innovation, and Technology Management. This has expanded my experience in project and program management, data-driven decision-making, technology strategy, process improvement, and digital innovation. I am seeking a fully remote senior IT support, Business Analyst, technical analyst, IT systems, escalation, technical consulting, or technology operations role where I can combine hands-on technical expertise with business and leadership skills. My long-term focus is progressing into technical consulting and technology leadership while helping organizations improve the way technology supports their people and business operations.