CHINEZE OBIAKO

I am a Customer Success, Customer Support, Customer Service, Operations, and Administrative professional with over 19 years of experience helping customers, teams, and businesses achieve better results. I enjoy solving problems, making work easier, and ensuring customers feel heard and supported. My experience covers customer support, onboarding, ticket resolution, escalations, relationship management, chat support, phone & email support, partner relations, executive and virtual assistance, administration, reporting, training, team building, and operations. I have helped improve client onboarding by 30%, reduced churn by 15%, achieved 95% SLA compliance, resolved 95% of customer tickets at first contact, and introduced automations that saved over 500 man-hours annually. I have also led a direct team of 12 staff while indirectly managing 500+ associates. I am comfortable working remotely and collaborating with teams across different locations. I have experience using Slack, Lark, Zoom, Google Workspace, Microsoft Office, HubSpot, Salesforce, Zoho, Zendesk, Airtable, Zapier, ClickUp, and other customized platforms. I bring a calm attitude, strong communication skills, attention to detail, and a proactive approach to every role. Whether you need someone to support customers, manage daily operations, keep administrative work organized, assist an executive, or improve a process, I am ready to contribute, learn, and help your team succeed.