CHINEZE OBIAKO

I’m a Customer Success & Operations professional with 15+ years of experience helping SaaS companies and global organizations improve client satisfaction and streamline processes. I’ve led support teams across 500+ locations, achieving 95% SLA compliance, reduced churn by 15%, and boosted onboarding speed by 30%. Skilled in CRM administration (customized, Salesforce) and workflow automation (customized, Zapier, Airtable), I love building scalable systems that save time and enhance retention. I’m seeking a remote role where I can drive customer success, optimize operations, and empower teams to deliver exceptional results.