Chidimma Linda Mbanugo

Customer Success and client operations specialist with 3+ years of experience supporting customers through onboarding, account management, retention and day-to-day client communication. Managed a $2M ARR portfolio while maintaining a 94% renewal rate and reducing portfolio churn from 15% to 6% within 12 months. Strong in written customer communication, follow-up, CRM management, documentation and coordinating with internal teams to resolve customer needs. Also experienced in analyzing high volumes of customer interactions, identifying recurring issues and turning findings into clear reports and process improvements.