Chetan Pissay

 Accomplished Program & Product Management leader with 15+ years of experience driving enterprise-scale initiatives across IT infrastructure, sales operations, and global technology services, with a strong focus on governance, operational excellence, and customer-centric transformation.  Proven track record of leading multi-regional programs, product transitions, and infrastructure optimization initiatives, delivering measurable outcomes such as 15% reduction in failure impact and 20% improvement in team productivity.  Expertise in PMO governance, ITIL-based service management, and executive stakeholder engagement, successfully conducting global QBRs and aligning cross-functional teams to strategic business objectives.  Data-driven leader with strong capabilities in AI model data preparation, validation, and business intelligence, translating complex datasets into actionable insights to improve system reliability and operational efficiency.  Seasoned leader in escalation management, recognized for maintaining a calm and composed approach in high-pressure situations, effectively resolving critical incidents, minimizing business impact, and reinforcing customer confidence through structured communication and swift decision-making.