Chellsie Quinones

Experienced healthcare and customer service professional with ~9 years of progressive experience in medical records retrieval, patient scheduling, medical assisting, and benefits eligibility (including TRICARE). Proven ability to manage HIPAA-compliant records requests, coordinate behavioral health and specialty appointments, verify coverage, and communicate clearly with veterans, providers, and internal teams. Strong administrative skills with EMR use, appointment management, billing support, and high-volume inbound customer service — consistently meeting productivity and turnaround targets. Detail-oriented, adaptable, and committed to improving patient access and operational efficiency.