CHARITY WANJIKU

I'm a remote healthcare administration specialist with over three years of experience supporting a US primary care and behavioral health practice from Nairobi. Most recently, I worked as a Remote Medical Office Manager, handling prior authorizations, insurance verification, billing, and authorization follow up, and leading a team of four. I work daily in Availity, NaviNet, Promise, and Citrix EMR, and I know the major payers well, including Blue Cross Blue Shield, Highmark Wholecare, AmeriHealth, Aetna and Cigna, as well as out of state plans. I also manage scheduling, appointment reminders, patient portal messages and prescription refill requests routed for provider review, all within HIPAA compliant workflows. Two results I'm proud of: I improved the practice's revenue cycle by 15 to 25 percent by finding the root causes behind billing and authorization problems, resolving 30+ cases a week. I also redesigned our prior authorization workflow and cut turnaround time by about 30 percent. I hold a BSc in Electrical and Electronics Engineering, which shapes how I work: I look for the pattern behind an error and fix the process, not just the single case. Next, I want a remote role as a medical virtual assistant, prior authorization or insurance verification specialist, or medical biller for a US practice, both primary care providers, mental health or behavioral health providers. I'm comfortable working US hours, detail-focused and reliable, and ready to start.