Cerilyn Teneros

Results-driven Virtual Assistant and Customer Support Professional with over 10 years of BPO experience supporting U.S. and Canadian clients. Experienced in customer service, appointment setting, lead generation, B2B outbound calling, CRM management, and administrative support. Skilled in qualifying leads, scheduling appointments, handling customer inquiries, maintaining accurate records, and providing exceptional service through phone, email, and chat. Proficient in Salesforce, Microsoft Teams, Outlook, Grafana, OmniHub, Vicidial, Avaya, Slack, and Google Workspace. Known for being organized, detail-oriented, and dependable, with the ability to manage multiple priorities in a fast-paced remote environment. A fast learner who quickly adapts to new systems and processes and is committed to delivering high-quality work while contributing to business growth. Available to start immediately.