Compassionate & Exceptional Customer Service Specialist
Being part of a large medical practice cross training was a must. I chose to cross train in Prior Auths, and denied claims. I learned hands on how to request prior AUTH's , what needed to be submitted and which procedures or Specialist are required one. I also started auditing medical claims to find out why the claim was denied, As my reputation was becoming known through the other practices., I was encourage to be part of the onboarding process in different practices practices, I would educate the staff as to what to look for on a super bill and make sure everything was coded correctly for payment, I was awarded Employee of the Year in 2019, I chose to work remotely during the pandemic at first I found it to be depressing for lack of other people to talk to during break and lunches. It took me about 2 weeks to make some changes in me and how to handle working from home. Once I implemented the changes working remotely became easier and more profitable not only for myself but form t he practice as well.
Member Since
August 16, 2026
Last Active
9 days ago