Carlos Martins

I am a Strategic Operations and Business Growth professional with over 15 years of experience leading organizations, consulting executives, and driving measurable results. My expertise spans operations management, BPO oversight, SOP writing, and process optimization, enabling companies to streamline workflows and achieve sustainable growth. As a former Executive Director and Strategic Consultant, I have successfully executed promotional marketing campaigns that delivered +22% revenue growth in 90 days, built and trained high-performing teams, and advised leadership on geopolitical and macroeconomic risks to support cross-border expansion. I combine analytical insight with practical execution, ensuring that strategies translate into tangible outcomes. Beyond technical expertise, I bring strong leadership, negotiation, emotional intelligence, and adaptability, fostering collaborative environments that thrive in multicultural and remote settings. My background includes guiding organizations through change management, developing SOPs for operational consistency, and mentoring professionals to reach peak performance. I am seeking remote opportunities in operations management, business consulting, and market intelligence, where I can leverage my skills in BPO operations, SOP development, decision-making, and strategic advising to help organizations expand globally and optimize their processes. Employers value my ability to balance strategic vision with hands-on execution, making me a reliable partner for growth in distributed and international environments.