Carlos Hernandez

'm a bilingual English/Spanish professional with over 10 years of experience in customer service, operations, and compliance, including more than three years specializing in Trust & Safety and Law Enforcement Response at Uber. My background combines investigative skills, risk management, data privacy, and customer support, allowing me to handle complex situations, make informed decisions, and deliver results while protecting sensitive information. Two accomplishments I'm especially proud of are managing high-priority legal and emergency disclosure requests under strict deadlines while maintaining accuracy and compliance, and achieving a 90% customer satisfaction score through effective problem-solving, clear communication, and dependable service. What sets me apart is my ability to stay calm under pressure, quickly assess situations, and balance business needs with customer trust and regulatory requirements. I'm comfortable working independently, collaborating across teams, and taking ownership of challenges from start to finish. I'm seeking a full-time remote opportunity in Trust & Safety, Compliance, Risk Management, Privacy Operations, or Customer Support. I want to bring my experience, strong work ethic, and problem-solving mindset to an organization where I can make a meaningful impact, contribute to operational excellence, and continue growing professionally.