Carinne Richdale

Customer Success and Onboarding leader with 10+ years driving product adoption, account retention, and revenue growth across SaaS and fintech platforms. Based in Austin, TX, seeking a remote or hybrid Customer Success Manager, Onboarding Manager, or Enablement Manager role. At Houseful, an RBC company, I managed a portfolio of 450+ accounts across two Canadian territories that were the worst performing on the team. I built the company's first mandatory onboarding program from scratch, including live platform walkthroughs, structured coaching cadences, and documented playbooks. That program was later adopted as the standard across all markets. Through disciplined data-driven outreach using Salesforce, Looker, and Tableau, I turned both territories from last place to number one. BC open rates went from 65% to 93% and Ontario from 72% to 92%. Acceptance rates improved from 29% to 41% and 30% to 51%. I partnered directly with Product to redesign a dashboard feature that increased adoption by 20%, and coached one account through a 12-month engagement that closed the largest residential transaction in company history at $7.8M. I bring executive presence, deep relationship management skills, and a track record of building scalable processes from scratch. I am looking for a remote role where my work directly impacts customer outcomes and revenue.