Candice Wingertsahn

Throughout my career, I have consistently driven operational efficiency and customer satisfaction by implementing best practices in onboarding, implementation, and client training. My experience in project management and deployment oversight has allowed me to lead cross-functional teams to meet critical go-live deadlines, streamline resource allocation, and deliver personalized support. As a proactive problem-solver, I am adept at managing escalations, identifying and addressing customer pain points, and creating standardized processes that improve cross-functional collaboration and increase revenue. I am particularly skilled in using data analysis and reporting to track metrics and performance, which has helped improve key outcomes. Steered all aspects of project coordination with third-party partners, including UberEats, DoorDash, GrubHub, Toast, Revel, Micros/Oracle and Brink by aligning cross-functional teams to deliver integrations. Managed and completed two high-priority projects from departing team members by demonstrating outstanding adaptability and quick decision-making expertise to meet critical go-live dates. Built and led a team of eight project specialists, assessed job performance, evaluated training needs, and executed effective plans to enhance productivity and efficiency. Led integration of restaurant menus via Menu Management System (MMS) to third-party delivery services (UberEats, DoorDash) to ensure seamless communication between Delivery Service Providers (DSPs) and restaurant Point of Sale (POS) systems. Core Competencies: Customer Onboarding, Relationship Building, Project Management, Deployment Oversight, Account Management, Issues Resolution, Resource Allocation, Staff Training, Project Roadmap Development, Document Creation & Review Expert, Continuous Process Improvement, Data Analysis, Visualization & Reporting, Cross-Functional Collaboration, Performance Management, Team Leadership, Customer Pain Point Resolution.