Camilla Costa

Customer Support Specialist with over 8 years of experience in customer facing roles, providing high quality support across email, chat, and phone channels. I have worked in fast paced service environments including hospitality, retail, and cultural institutions, which helped me develop strong skills in customer communication, problem solving, and relationship management. One of my key achievements includes helping improve customer satisfaction rates to 95% by providing timely and accurate support while identifying recurring issues that helped teams refine internal processes. My approach focuses on understanding customer needs with empathy and creating positive service experiences. I hold a Bachelor’s degree in Journalism and also have experience in Marketing, Copywriting and Translation. In past roles, I have worked in remote and hybrid environments, collaborating with distributed teams and adapting to asynchronous workflows while maintaining clear communication. Currently seeking a fully remote Customer Support or Client Experience role where I can contribute to customer satisfaction, team collaboration, and long term client relationships.