IT Support & Systems Analyst | 8+ years, multi-site retail
Seeking: IT Support Engineer · IT Analyst · AI · Cybersecurity
IT professional with 8+ years of experience in technical support, systems administration and solution deployment, with hands-on work in perimeter security and data protection. At OPI Soluções, I was responsible for the company’s IT operations and security stack: I operated Cloudflare edge security controls (WAF, DDoS mitigation, Bot Management, Rate Limiting, Zero Trust/SASE, CASB and SWG), managed backup and disaster recovery solutions (OpenText Carbonite – server, endpoint and cloud-to-cloud backup), and administered endpoint protection with Webroot antivirus, DNS filtering and MDM. I also ran technical demos of security solutions for clients. Currently at EssilorLuxottica, I support a multi-store retail network (Óticas Carol, Sunglass Hut and GrandVision), handling N1/N2 tickets within SLA, deploying and securely configuring systems and workstations in new locations, conducting system and process audits, and using SQL to extract and analyze data for diagnostics and audits. I’m now deepening my cybersecurity skills (TryHackMe, hands-on labs) with a focus on endpoint security, incident response and business continuity, while pursuing a degree in Software Engineering and studying applied AI. Based in São Paulo, Brazil (UTC-3) – full overlap with US Eastern business hours. Open to remote roles in IT Support, Systems Administration and Security Operations.
Member Since
October 15, 2026
Last Active
5 days ago