For Employers
Caio Alexandre Camargo Etchebehere

Caio Alexandre Camargo Etchebehere

IT Support & Systems Analyst | 8+ years, multi-site retail

Seeking: IT Support Engineer · IT Analyst · AI · Cybersecurity

Brazil São Paulo (GMT-3)
English
Fluent
Remote experience
3+ years
US overlap
Full overlap
Availability
2 weeks notice
Experience
8 yrs
Compensation
$24k – $40k

Highlights

  • RecentJunior IT Support Analyst
  • ResultHaving a SLA of 96%

IT professional with 8+ years of experience in technical support, systems administration and solution deployment, with hands-on work in perimeter security and data protection. At OPI Soluções, I was responsible for the company’s IT operations and security stack: I operated Cloudflare edge security controls (WAF, DDoS mitigation, Bot Management, Rate Limiting, Zero Trust/SASE, CASB and SWG), managed backup and disaster recovery solutions (OpenText Carbonite – server, endpoint and cloud-to-cloud backup), and administered endpoint protection with Webroot antivirus, DNS filtering and MDM. I also ran technical demos of security solutions for clients. Currently at EssilorLuxottica, I support a multi-store retail network (Óticas Carol, Sunglass Hut and GrandVision), handling N1/N2 tickets within SLA, deploying and securely configuring systems and workstations in new locations, conducting system and process audits, and using SQL to extract and analyze data for diagnostics and audits. I’m now deepening my cybersecurity skills (TryHackMe, hands-on labs) with a focus on endpoint security, incident response and business continuity, while pursuing a degree in Software Engineering and studying applied AI. Based in São Paulo, Brazil (UTC-3) – full overlap with US Eastern business hours. Open to remote roles in IT Support, Systems Administration and Security Operations.

At a glance

Level Junior
Experience 8 years
Education Bachelor's
Computer Engineering / Software Engineering
Compensation $24,000 – $40,000/yr
$18/hr
Looking for
Full-time
Open to
Video Interview
NDA
Messaging coming soon

Skills

Artificial Intelligence Azure Cloud Computing Cloud Services Google Cloud Identity & Security Internet of Things Integration Machine Learning B2B B2C Back Office Support Chat Support Customer Service Customer Support Email Support English Speaking Helpdesk Support IT IT Asset Management AI Automation AI Tools Attention to Detail Email Handling Email Management Emotional Intelligence Google Drive Microsoft 365 SharePoint Cybersecurity

Membership Details

Member Since

October 15, 2026

Last Active

5 days ago