C.J. Rodriguez

I help businesses build, scale, and optimize customer operations that drive measurable results. With 20+ years of leadership experience across contact centers, customer experience, operations, and business transformation, I've led teams of 200+ employees, launched and scaled startup operations, improved service delivery, and developed operational infrastructure for sustainable growth. My experience spans the full operational lifecycle—from launching contact centers and building processes to workforce planning, performance management, quality assurance, client success, regulatory compliance, and strategic planning. I thrive in environments needing structure, optimization, or efficient scaling. Throughout my career, I've partnered with executives and cross-functional teams to solve operational challenges, improve satisfaction, reduce costs, and strengthen performance. I enjoy turning complex problems into practical, repeatable systems that improve customer and employee experience. Areas of expertise include: • Contact Center & BPO Operations • Startup Operations & Business Scaling • Customer Experience (CX) Strategy • Operations & Process Improvement • SOP & Policy Development • Workforce Planning & Performance Management • Quality Assurance & Compliance • Project & Change Management • Client Success & Relationship Management • Leadership Development & Team Coaching • Vendor & Stakeholder Management • Operational Reporting & KPI Development I'm passionate about helping organizations build high-performing teams, create operational excellence, and deliver exceptional customer experiences for long-term growth. I'm always open to connecting with leaders and organizations looking to improve operations, scale teams, or transform customer service into a competitive advantage.