butter0114

Intake, Clinical Operations, and Customer Support professional with extensive experience in high-volume call-center environments. Skilled in phone and email support, troubleshooting insurance, benefits, and medical case issues, and maintaining accurate documentation with strong attention to detail and empathy. Known for resolving complex requests quickly while supporting compliance and follow-through. Knowledgeable in CRM, Salesforce, Microsoft, Ringcentral, Avaya, SQL, Slack, Teams, Zoom, chat, Email, Fax, and Bi.