Bruna Santana

Professional with 13+ years of experience leading Agile Transformations, Digital Delivery, and Operational Excellence initiatives across banking, insurance, fintech, and SaaS environments. Proven track record driving organizational change, improving delivery performance, and enabling data-driven decision-making through metrics, governance, and continuous improvement practices. Extensive experience working with cross-functional and global teams, aligning business strategy, technology, and operations to deliver measurable outcomes. Strong background in Agile Coaching, Delivery Management, Portfolio Governance, BI initiatives, KPI management, and transformation programs in complex enterprise environments.