Member Services Representative | Volunteer Fire Company President | Healthcare Operations | Process Improvement
Operations and healthcare leader with nearly 20 years of experience driving results across healthcare, insurance, emergency services, and nonprofit leadership. My career has been built in high-pressure, high-accountability environments where operational excellence, rapid decision-making, and adaptability are essential. From emergency response and healthcare operations to volunteer leadership and community initiatives, I have consistently stepped into complex situations, identified opportunities for improvement, and delivered meaningful outcomes. I bring a unique combination of frontline experience and strategic thinking, with expertise in process improvement, workflow optimization, operational analysis, compliance, and cross-functional collaboration. I excel at translating operational challenges into actionable solutions that improve efficiency, strengthen team performance, and enhance service delivery. My experience includes supporting high-volume healthcare operations, navigating complex insurance and benefits environments, improving documentation processes, identifying workflow inefficiencies, analyzing performance trends, and maintaining compliance within highly regulated settings. I leverage technology platforms including Oracle, Genesys, Content Server, EMR/EHR systems, Excel, Power BI, and SQL fundamentals to drive informed decision-making and operational visibility. As President of the Koppel Volunteer Fire Company, I lead organizational strategy, oversee training and compliance programs, coordinate community partnerships, and guide initiatives that strengthen both operational readiness and community impact. I successfully revitalized the department's junior firefighter program and founded The Koppel Kids Table, a community-driven initiative focused on addressing child food insecurity and expanding access to essential resources for local families. Whether leading volunteers, managing competing priorities, responding to emergencies, or navigating complex
Member Since
August 12, 2026
Last Active
13 days ago