Brittania Malcolm

Results-driven Logistics and Operations Professional with 1+ years of experience across freight operations, customer service, and technical support. Skilled in managing air and ocean shipment documentation, billing and invoicing, and ensuring compliance with customs and regulatory requirements. Proven ability to maintain high data accuracy, resolve discrepancies, and deliver excellent client support in fast-paced, deadline-driven environments. Experienced in handling customer interactions via phone, email, and chat, with a strong track record of problem-solving and maintaining customer satisfaction. Recognized for strong attention to detail, organization, and the ability to manage both operational and client-facing responsibilities effectively. Currently seeking a remote operations or virtual assistant role where I can leverage my logistics background, administrative skills, and customer service experience to contribute to efficient operations and positive client experiences.