Brianne Pearce

Operations and Customer Success leader with 12+ years of experience driving healthcare operations, patient experience, program implementation, and team performance across clinical, value-based care, and digital health environments. Throughout my career, I have built and scaled programs, led cross-functional teams, improved operational workflows, strengthened stakeholder relationships, and delivered measurable improvements in revenue, patient outcomes, and customer experience. My background spans healthcare operations, patient operations, customer success, care coordination, strategic partnerships, and program management. I am passionate about building systems that improve both organizational performance and the experience of the people they serve. Core areas of expertise include: • Operations Management • Customer Success • Program Development & Implementation • Team Leadership • Process Improvement • Strategic Partnerships • KPI & Performance Management • Revenue Cycle Operations • Patient Experience • Value-Based Care