Briana Haley

I’m an operations and HR professional with 10+ years of experience managing high-volume workflows, maintaining accurate records and data, resolving complex operational issues, and improving processes across HR, healthcare, financial services, and business operations. Two achievements I’m particularly proud of came from my time at Amazon. I analyzed gaps between Recruiting and HR and developed recommendations that helped reduce missed SLAs by 74% and time-to-fill by 46.7%. I also helped streamline an onboarding workflow involving I-9 verification, badging, and equipment distribution, reducing onboarding dwell time by nearly 30%. Throughout my career, I’ve also built tracking systems, managed portfolios and caseloads, supported system implementations and migrations, created process documentation, and worked independently across remote and multi-site environments. For my next role, I’m looking for a fully remote operations position where I can focus on systems, data and reporting, process coordination, documentation, compliance, issue resolution, and continuous improvement. I’m especially interested in backend Business Operations, HR Operations/People Systems, Healthcare Operations, or Insurance/Underwriting Operations roles where I can own recurring processes, solve problems, and help make workflows more reliable and efficient.