BRIAN OTIENO

Customer-focused professional with 3+ years of experience in customer service, digital support, and virtual assistance. I specialize in helping businesses improve customer experiences, streamline operations, and enhance productivity through effective communication, data organization, and AI-powered tools. Currently working as a Customer Service Representative in the renewable energy sector, I have successfully handled high volumes of customer inquiries, resolved technical issues, and maintained accurate service records while collaborating with technical teams to ensure efficient problem resolution. In addition to customer support, I bring skills in digital marketing, social media management, and data analysis, allowing me to contribute to both customer engagement and business growth. I am certified in Virtual Assistance and Artificial Intelligence, with hands-on experience using tools such as Google Workspace, Trello, Asana, Slack, and AI platforms to manage tasks, automate workflows, and support remote teams effectively. I am seeking remote opportunities as a Virtual Assistant, Customer Support Specialist, or Digital Support Associate, where I can leverage my communication skills, AI knowledge, and organizational abilities to help companies deliver excellent service, improve operational efficiency, and achieve their business goals.