Brandi Pratt - Remote Professional

Brandi Pratt

9 Years of Top-Tier Retention Performance*Expert De-escalation & Strategic Account Stabilization*High-Stakes Account Specialist*Driving Post-IPO Value & Client Loyalty*Multi-Skilled Trade Success Leader

United States UTC-7

Customer Success & Retention Leader with 12+ years of experience driving long-term value and account health within the IT and SaaS sectors. Proven track record of navigating complex post-IPO scaling and M&A transitions, consistently ranking in the Top 5 of Retention Specialists for 9 consecutive years. Expert in high-stakes de-escalation, Interdepartmental Coordination/Collaboration, and converting churn risks into expansion opportunities. A high-achiever recognized with two promotions in nine months for maintaining elite performance standards and driving measurable upsell revenue through CRM-optimized workflows.

At a glance

Level Senior

Experience 12 years

Education High School
Buisness

Compensation From $55,000/yr

Looking for

Full-Time

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Brandi — Coming Soon

Skills

Collection Advertising Artificial Intelligence Account Retention Active Listening B2B B2C Conflict resolution Content Management Customer Relationship Management Customer Service Customer Support Email Support Phone Support Lead Generation Product Knowledge SaaS Technical Support Product Research Active Campaign Content Creation CRM Inbound Sales Attention to Detail Client Relationship Management Creative Problem Solving Multitasking Negotation Account Management

Membership Details

Member Since

April 10, 2026

Last Active

2 months ago