Blessing Godwin-Amadi

I am a Customer Success and Customer Experience professional with 15+ years of customer-facing experience, including 4+ years as Founder & Operations Manager at Wow Foods, where I own the full customer lifecycle from onboarding to retention. At Wow Foods, I manage a portfolio of 62 accounts — 61 repeat B2C households and 1 monthly B2B client — and built a structured CRM system using Zoho, Google Sheets, Trello, and Slack to track orders, complaints, and follow-ups. I launched and scaled our Share-a-Cow subscription program to 30 slots per event with recurring billing and fulfillment, and achieved 4+ year retention through proactive check-ins, fast issue resolution, and after-sales follow-up. This reduced churn and drove referrals that grew the base organically. Previously, at St. Eve Concepts, I managed 20+ clients with consultative support while meeting monthly targets, and at Celtel Nigeria, I handled B2B retailer acquisition and support. I'm skilled in Customer Success, Customer Support (inbound/outbound calls, WhatsApp, live chat, Zoom), CRM management, pipeline management, de-escalation, Conflict Resolution, SOP creation, and tools like Google Workspace, Zoho, Slack, Zoom, Trello, and Canva. I am now looking for a remote Customer Success / Customer Experience / Customer Support role in a customer-centric company (SaaS, e-commerce, or service) where I can own onboarding, retention, and satisfaction. Available 9 AM - 5 PM EST, fully equipped for async and remote work.