Bishworaj Chaudhary

I am a results-oriented IT Support Specialist and Helpdesk Technician with over two years of hands-on technical experience across telecommunications infrastructure, enterprise hardware, and customer operations. At Websurfer Nepal, I diagnosed live fiber, wireless, and digital TV network disruptions while maintaining HP ProLiant DL380 Gen10 enterprise servers, managing CMOS hardware replacements, and configuring remote iLO 5 systems. My focus is always on clear incident reproduction, precise ticketing, and swift escalation resolution. In addition to hardware and network diagnostics, I spent over a year at Daraz handling daily customer inquiries, quality control compliance, and high-volume data auditing, maintaining a 98% positive customer satisfaction rating across 50+ daily interactions. Currently pursuing my Bachelor of Science in Information Technology (BScIT) at Westcliff University, I bring strong expertise in networking fundamentals, system administration, and technical troubleshooting. I am looking for a full-time or contract remote Technical Support or L1/L2 Helpdesk role. I am fully equipped with a dedicated high-speed workspace, reliable power backup, and complete schedule flexibility to align with US business hours or global team shifts.