Billy Jane Sarueda

I’m an experienced Team Lead with a strong background in customer experience, people development, and operations management within the BPO industry. My experience spans both financial services and healthcare accounts, giving me a well-rounded perspective on customer support, compliance, performance management, and team leadership. Throughout my career, I’ve progressed from Customer Service Representative to Subject Matter Expert and Team Lead, developing a leadership approach centered on coaching, accountability, collaboration, and continuous improvement. I have experience managing team performance, driving KPI results, conducting one-on-one coaching, resolving escalations, and supporting employee development.