Billie Olds

I have been in the customer service industry for 22 years. I started my journey back in 2004 in customer service as a Client Relationship Manager for Salon CTI and day Spa. The owners Salon CTI asked me if I would like to be an educator at their Cosmetology school (The Salon Professional Academy) to educate students in fundamentals like salon operations, marketing, budgeting, how to run a profitable salon, customer service, guest handling & client relationship building. The focus was on developing business practices to prepare graduates for ownership. Fast forward 22 years, I'm now a Co-owner of a 24-hour Towing & Auto Body Shop. (Neenah Main Auto Body Inc.) My grandfather started this corporation in 1959 and is still family owned & operated. My position there is anything and everything that it takes to run a small business. From customer relationship management, to business growth & development, marketing, budgeting, operation efficiency, invoicing, accounts payable & receivable, hiring & firing employees, dispatching, ordering parts, buffing vehicles, washing and polishing vehicles, payroll (hourly/salary, & commission), IRA's, insurance claims for repairs to customer's vehicles, business insurance, health insurance, dental insurance, vision insurance, & life insurance. I am driven to succeed, take initiative, and will put in the required effort to get things done properly & efficiently. My professional values are honesty, integrity, & trust that I feel build strong relationships. Together, they form a cycle of ethical behavior: honesty establishes the truth, integrity proves my steadfast commitment to it, and trust is the ultimate result. I am very compassionate and enjoy helping people.