Bibhu Thapa

I'm a communication-focused professional with over 7 years of experience in academic support and administration. I've had the pleasure of working directly with students and parents, helping to clarify information, address concerns, and keep everything running smoothly, even when the pressure is on. In addition to teaching, I've taken care of administrative tasks like record-keeping, tracking attendance, and coordinating daily activities with school staff and families. This has helped me develop strong skills in accuracy, multitasking, and maintaining my composure during busy times. There are two achievements I'm particularly proud of. First, I've consistently managed to resolve misunderstandings and tricky situations with students and parents by really listening and adapting my approach — turning potentially frustrating conversations into positive experiences. Second, I've maintained precise and organized records of student progress, attendance, and documentation for years without a hitch, all while juggling multiple responsibilities. Now, I'm eager to transition into remote customer support, specifically in live chat or email-based roles. I want to bring my skills in clear written communication, patience, quick problem-solving, and reliability to this new field. I'm a fast and accurate typist, and I adapt quickly to new software and CRM tools. Ideally, I'm looking for a flexible remote position, whether part-time or full-time, with night-shift hours that fit within US business hours.