Bhavna Singh

Business Analyst with over 10 years of experience delivering technology solutions across Enterprise Architecture, IT Service Management (ITSM), and digital transformation initiatives. Experienced in collaborating with business stakeholders, enterprise architects, developers, and product teams to gather requirements, analyze business processes, and translate business needs into scalable technical solutions. Hands-on experience working with ServiceNow CMDB, including querying Configuration Management Database (CMDB) tables to generate operational reports, validate Configuration Item (CI) data, and support enterprise reporting and governance. Worked on ServiceNow integrations by defining business requirements, documenting data mappings, validating API-based integrations, and supporting end-to-end testing to ensure seamless data synchronization across enterprise applications.