Bethel Nicholas

I’m a Customer Support and IT Support professional with experience in customer service, client communication, technical troubleshooting, and remote collaboration. I have built practical experience using support and productivity tools including Freshdesk, HubSpot, Trello, ClickUp, Slack, Microsoft Teams, Google Workspace, and Canva. I have supported customers, handled inquiries, coordinated communication, managed information, and worked with digital tools to organize tasks and improve workflows. I have also completed practical IT support training, including troubleshooting, ticketing, documentation, and technical problem-solving. Two areas I’m particularly proud of are building practical customer and IT support projects to demonstrate my technical skills, and gaining remote team experience through internships involving research, communication, coordination, and process improvement. I’m now looking for a remote Customer Support, Technical Support, IT Support, Customer Success, Virtual Assistant, or Administrative Support role where I can contribute to a team, solve problems for customers or users, and continue developing my technical and professional skills.